Vivek Rathi

• Monitoring core network infrastructure and resolving 150+ service-impacting incidents monthly, ensuring consistent network availability across regions

• Conducting bandwidth and RRAS monitoring, reducing service interruptions by 20% through proactive detection and issue resolution

• Managing POP systems and FTTH support operations, improving resolution efficiency by 25% and maintaining service reliability

• Monitoring enterprise networks using NMS tools, identifying and mitigating 25+ DDoS incidents to maintain uninterrupted service continuity

• Diagnosing Layer 2/3 outages and performing root-cause analysis, reducing client downtime by 35% across multiple enterprise environments

• Optimizing routing paths and bandwidth utilization for 100+ clients, improving network performance by 20%

• Administering Fortinet firewalls and Cisco switches, reducing unauthorized access attempts by 30% through hardened configurations

• Implementing antivirus, web filtering, and application controls, mitigating 50+ malicious traffic events monthly across enterprise networks

• Coordinating with ISPs and vendors, ensuring 99.99% service reliability and uninterrupted banking internet operations

• Managing security operations across data centers and disaster recovery sites, ensuring 99.8% availability for mission-critical systems

• Providing Tier 1-3 incident response support, resolving 200+ issues with 95% first-response effectiveness across network environments

• Strengthening firewall policies and segmentation, reducing lateral attack exposure by 25% and improving overall network security posture

• Securing 100+ enterprise devices using firewall optimization and ACL enforcement, reducing security incidents by 30% across network environments

• Performing vulnerability assessments and applying patches, reducing exposure to high-risk CVEs by 40% and improving system security posture

• Investigating network anomalies within SLA timelines, minimizing downtime by 20% and enhancing infrastructure resilience through proactive monitoring

• Managing 50+ LAN/WAN systems while enforcing security configurations, ensuring 99.9% uptime through continuous monitoring and proactive remediation activities

• Implementing structured patch management processes and access controls, reducing critical vulnerabilities by 35% across enterprise infrastructure environments

• Conducting disaster recovery simulations and validating backups, ensuring 100% data restoration aligned with defined RPO and RTO requirements

• Diagnosing and resolving 200+ Tier 2/3 network incidents, improving resolution efficiency by 25% and enhancing end-user satisfaction